The difference between how Hawks handles the shoppers and how some other people do is shocking. Hawks is, without a doubt, a hero.

Kyle clings like Lois Lane to Superman.

"No," he says. "They don't. I haven't seen anything like this in years, dude."

Once he's close to the now open hole leading into the store's air ducts he reaches for the edges and pulls himself awkwardly inside. He wriggles down the vent, looking over his shoulder to see if Hawks can get in.

"You okay?"